Vodafone network outage affects several countries in Europe & Asia
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Issues began at around 14:42 BST according to network monitor Down detector. Customers all over the UK reported issues and so did customers in Spain, Ireland, Italy, Germany, Greece, and Portugal.
Many customers took to Twitter to express their frustration on the matter.
Vodafone then acknowledged the outage and tweeted, “We are currently investigating a potential outage to our fixed and mobile services. We thank you for your patience as we work to get this resolved.”
The company has around 19.5 million UK customers and around 444 million globally.
Initially, it looked more like an isolated issue with customers in some UK cities thought to have been among those affected; however, Economics Correspondent Paul Cogan at Virgin Media TV noticed that Down Detector showed more maps with even more outages.
He stated, “Vodafone’s problems don’t seem to be restricted to just Europe. Down Detector outage maps show problems in India, Australia, New Zealand, and Turkey.”
The global disruption was then confirmed when Vodafone Ghana tweeted, “Vodafone Ghana wishes to apologize for the intermittent network challenges experienced by some of our mobile customers. Resolving it remains our topmost priority. We shall keep you updated. Thanks for your patience.”
Vodafone then apologized for the inconvenience and said the services were back to normal. “This issue has now been fully resolved and normal service has been restored to customers. We thank you for your patience and sincerely apologize for the inconvenience caused.”
The network outage comes a month after Vodafone set its launch date for its new 5G network in seven UK cities.
The company last experienced an outage in October 2018.
Questions & Answers
Q.Which specific services were affected by the recent Vodafone outage?
Which specific services were affected by the recent Vodafone outage?
The outage impacted both fixed and mobile services offered by Vodafone. This was confirmed by the company's initial statement investigating a potential outage to these services.
Q.Where were the affected customers located during the network disruption?
Where were the affected customers located during the network disruption?
Customers across several European countries, including the UK, Spain, and Germany, reported issues. The disruption was also noted in Asia-Pacific regions such as India, Australia, New Zealand, and Turkey.
Q.When was the last time Vodafone experienced a network outage prior to this incident?
When was the last time Vodafone experienced a network outage prior to this incident?
Vodafone's previous network outage occurred in October 2018. This recent disruption therefore happened almost a year after their last significant service interruption.
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