UPS partners with 7-Eleven in Singapore for delivery
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Driven by the growth of e-commerce and online, cross-border transactions, UPS and 7-Eleven have entered into an exclusive partnership in Singapore for an innovative delivery system.
The agreement will see 20 7-Eleven outlets at Shell petrol stations across Singapore serve as Alternative Delivery Locations (ADL) for UPS packages.
“The online shopping market in Singapore is projected to reach SGD4.4 billion (USD) by 2015, and our customers have raised concerns about not being available to sign off on their purchases when they arrive,” said Ingrid Sidiadinoto, Managing Director, UPS Singapore.
The new solution offers customers the flexibility of collecting packages coming from selected online retailers, at the closest participating Shell ADL, if they are not available when UPS makes the first delivery attempt.
She said the new arrangement is expected to help raise the bar on customer service by giving customers greater control over their e-commerce shipments. With 7-Eleven operating 24 hours a day, 7 days a week, the 20 strategically-located outlets participating in the initiative would allow customers to retrieve their packages from a secure and staffed location at their convenience.
In addition to the 7-Eleven partnership, Shell will also be fueling UPS’s 100-strong Singapore delivery fleet with Shell Diesel and Shell FuelSave, which help UPS to reduce harmful emissions and its carbon footprint in Singapore.
“We look forward to welcoming UPS customers to our 20 ADL stations at any time of the day, and assisting them in retrieving their online purchases,” said Leong Chee Hoe, Regional Key Account Manager East for Commercial Fleet, Shell Singapore.
Questions & Answers
Q.Why has UPS partnered with 7-Eleven in Singapore?
Why has UPS partnered with 7-Eleven in Singapore?
The partnership is driven by the growth of e-commerce and online, cross-border transactions in Singapore. Customers had raised concerns about not being available to sign for their purchases when UPS attempted delivery, so this offers a flexible collection solution.
Q.How many 7-Eleven locations will be involved in this new delivery system?
How many 7-Eleven locations will be involved in this new delivery system?
Initially, 20 7-Eleven outlets located at Shell petrol stations across Singapore will serve as Alternative Delivery Locations (ADL) for UPS packages. These strategically located outlets will allow for convenient collection of parcels.
Q.What is the primary benefit for customers using the new 7-Eleven collection points?
What is the primary benefit for customers using the new 7-Eleven collection points?
The main benefit is increased flexibility and control over their e-commerce shipments. Customers can collect packages from a secure, staffed location at their convenience, especially if they miss the first delivery attempt at home.
Q.Are there any other agreements mentioned in the article related to this partnership?
Are there any other agreements mentioned in the article related to this partnership?
Yes, in addition to the 7-Eleven partnership, Shell will also be supplying fuel to UPS’s 100-strong delivery fleet in Singapore. This includes Shell Diesel and Shell FuelSave, aiming to reduce UPS's emissions and carbon footprint.
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