UPS Expands My Choice Service in Asia to Facilitate Intensifying E-commerce Demand
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Today announced the global expansion of UPS My Choice service to 96 additional countries and territories, bringing the total to 112 served. With the entrance into countries and regions in Asia Pacific, Africa, the Indian Subcontinent, Caribbean and Central and South America, Middle East and Oceania, and an expansion in Europe, this package-delivery management service has the ability to help more busy consumers and consignees around the world to track, schedule, and redirect their packages—just in time for the peak holiday shipping season.
In Asia Pacific, UPS My Choice will be introduced in 13 markets, including Australia, China, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. This expansion, the largest since the service was launched seven years ago, comes as membership in UPS My Choice crosses the 52 million-member mark worldwide. This combination of scale and geography provides shippers a distinct advantage as cross-border shopping increases.
Every UPS My Choice user will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day.
The expansion, which takes UPS My Choice service far beyond the original 16-country-and-territory footprint, comes in two phases: The first brought the service to 48 additional locations worldwide over the summer. Phase two, which includes another 48 countries and territories, begins this month.
“Every UPS My Choice user will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification.”
This service expansion is reflective of the impact e-commerce is having on global and intra-Asia trade. According to the 2018 global UPS Pulse of the Online Shopper™ study, consumers in Asia are increasingly shopping beyond their own borders to buy from overseas retailers, with 55 percent of respondents indicating that they had made one or more international e-commerce purchases within the three months prior to the survey. Among those, 77 percent were purchased from retailers based in Asia.
“While UPS has offered package tracking for more than a quarter of a century, we know that consumers today expect even more flexibility, control and convenience,” said Ross McCullough, President, UPS Asia Pacific Region. “The expansion of UPS My Choice into Asia, and other regions of the world, will equip both shippers and consumers with the tools they need to keep businesses and personal schedules running more smoothly, leading to a happier and easier transaction for everyone involved. With a new member signing up for UPS My Choice every four seconds, it’s easy to see that the benefits are valuable to online shoppers.”
Questions & Answers
Q.How many countries and territories now offer the UPS My Choice service globally?
How many countries and territories now offer the UPS My Choice service globally?
The global expansion means UPS My Choice service is now available in a total of 112 countries and territories. This follows the addition of 96 new locations globally.
Q.Which specific regions in Asia Pacific will now have access to UPS My Choice?
Which specific regions in Asia Pacific will now have access to UPS My Choice?
In Asia Pacific, the service will be introduced in 13 markets. These include Australia, China, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.
Q.What functionality will all UPS My Choice users receive with the expanded service?
What functionality will all UPS My Choice users receive with the expanded service?
Every user will receive e-mail and text notifications when a delivery is on its way, a day before the delivery, and a final delivery notification. This helps busy consumers manage their packages.
Q.What impact is e-commerce having on trade in Asia, according to the article?
What impact is e-commerce having on trade in Asia, according to the article?
E-commerce is driving a significant increase in cross-border shopping among consumers in Asia. 55 percent of respondents in a study had made international e-commerce purchases recently, with most of these from Asian retailers.
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