UPS broadens delivery options in Hong Kong
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UPS Hong Kong will partner with EF Lockers or SF Stores to offer greater flexibility for cross-border e-commerce deliveries, with the introduction of alternative delivery locations (ADLs).
Shoppers will receive a text alert as the shipment arrives in Hong Kong, and be given the option to collect it from a designated alternative location – either an EF Locker or SF Store.
“Our retail-industry research tells us that 81 per cent of Hong Kong’s online shoppers are interested in having their purchases shipped to an ADL with extended hours if fees are less than shipping the package to their home,” says UPS Hong Kong and Macau MD Lauren Zhao.
“Cross-border e-commerce is accounting for an increasingly large proportion of all e-commerce sales in Asia, particularly with the growing popularity of online marketplaces,” says UPS Asia Pacific president Ross McCullough.
He says it is crucial to develop the necessary infrastructure now, with the Apac e-commerce logistics market expected to more than double from US$108 billion to $232 billion by 2021.
Questions & Answers
Q.What proportion of Hong Kong online shoppers are interested in using alternative delivery locations?
What proportion of Hong Kong online shoppers are interested in using alternative delivery locations?
UPS research indicates that 81 per cent of Hong Kong's online shoppers are interested in having purchases shipped to an alternative delivery location. This is conditional on fees being less than home delivery and locations offering extended hours.
Q.How will shoppers be notified about their deliveries to alternative locations?
How will shoppers be notified about their deliveries to alternative locations?
When a shipment arrives in Hong Kong, shoppers will receive a text alert. This alert will give them the option to collect their parcel from a designated alternative delivery location, such as an EF Locker or SF Store.
Q.What is the projected growth for the Asia Pacific e-commerce logistics market?
What is the projected growth for the Asia Pacific e-commerce logistics market?
The Apac e-commerce logistics market is expected to more than double in value by 2021. It is projected to grow from US$108 billion to an estimated US$232 billion, highlighting significant expansion in the sector.
Q.Why is UPS focusing on developing infrastructure for e-commerce logistics now?
Why is UPS focusing on developing infrastructure for e-commerce logistics now?
UPS is focusing on infrastructure development because cross-border e-commerce is rapidly increasing its share of all e-commerce sales in Asia. The growing popularity of online marketplaces also contributes to this trend.
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