Tecnotree launches two customer experience solutions

Tecnotree has launched two new solutions to enable service providers to transform customer experience, boost revenues and simplify processes, while also supporting business decisions.

Through its Business Analytics and Insight (BAI) dashboard, service providers around the world can now use highly relevant, pre-integrated and pre-defined KPIs to get the critical information they need to run their business.

BAI presents a simplistic visual summary of key trends, comparisons and current states of key data points vital to a business, both on large screens and mobile devices.

All this is gathered in one single screen to help users make more informed decisions, with metrics grouped into four key areas: revenue, products, customers and service usage.

Following a successful pilot, Tecnotree also introduced the Social Media Engagement (SME) tool. With SME, customer service agents can engage all social media channels in one single place, increasing efficiency.

SME provides notifications when relevant messages are posted and includes a thorough positive/negative sentiment analysis, which enables agents to quickly and accurately prioritize tasks. SME also helps to measure a service provider’s brand sentiment, allowing them to enhance and improve customer interactions.

In addition, Tecnotree has launched the My Life Dashboard product, which provides a self-care solution to give customers of service providers real-time, easy access and control of their services whenever and wherever they choose. It also allows people to recharge, top up, pay bills and use loyalty points to purchase new services.