tBox by Posti is the “perfect” place to pick up your online orders
In this article (4)
Design studio Fyra may have created the “perfect” environment for online shoppers to collect their online orders: Box by Posti, the Finnish postal service.
The brightly colored room, which serves as a convenient drop-off for customers to pick up purchases they have made online, has a recycling area, fitting rooms, and product show space.
The 600-locker Box by Posti space was created with the intention of making it more than just an ‘unadventurous row of lockers’. Color-coded areas are used in the space to support the different service paths and mark and clarify different functionalities.
“The consumer behavior of the Finnish people has changed significantly,” said Posti’s head of customer experience and channels Kaisa Ilola. “Before, there was a piece missing between the online store and home. Box was created to fill in the missing piece.”
Visitors to Box by Posti are welcome to open or pack their parcels in the green unboxing area, which contains scissors, tape and pens as well as parcels and envelopes, or in the recycling zone that features reusable packaging material. They can also arrange for refunds on unwanted items slated for return.
Questions & Answers
Q.What facilities are available for customers at the Box by Posti location?
What facilities are available for customers at the Box by Posti location?
The Box by Posti location offers a recycling area for packaging materials, fitting rooms for trying on purchases, and a product show space. It also provides tools like scissors and tape in its unboxing zone.
Q.How large is the Box by Posti facility mentioned in the article?
How large is the Box by Posti facility mentioned in the article?
The facility is equipped with 600 lockers for customers to collect their online orders. It was designed to be more than just a typical locker bay, offering various services and zones.
Q.What is the purpose of the colour-coded areas within the Box by Posti space?
What is the purpose of the colour-coded areas within the Box by Posti space?
Colour-coded areas are used to support different service paths available to customers. They help to mark and clarify the various functionalities offered within the facility, making it easier to navigate.
Reader pulse
Is this the future of parcel pickup?
16,397 votes so far