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Customers must be at the centre of banks’ attention as they make a move towards digital transformation in an effort to adapt to a changing landscape of financial innovation and disruptive technologies. This was said by head of Retail Banking at VP Bank,…
After purchasing two Strategic Sealift Vessel (SSV) warships from PT PAL Indonesia, the Philippine government is considering putting in another order for a medical support vessel from Indonesia’s state-owned shipbuilder. During the 2016 Asian Defense &…
Australia’s Telstra has revealed plans to use drone technology to improve network resilience and disaster readiness during the tropical state of Queensland’s upcoming storm season. The operator will use drones as an “eye in the sky” to help technicians…
Thailand’s AIS has upgraded its customer contact center system in a bid to provide a consistent, enhanced and personalized customer experience for its growing subscriber base. The new system now routes up to 70% of all customer calls to a self-service system.…
Singtel has improved its real-time customer engagement capabilities with the implementation of a web chat system from online and mobile messaging platform provider LivePerson. The cloud-based chat solution allows Singtel to take advantage of predictive…
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