Wei ZhangResearch
85 Percent of Consumers Cut Spending After Poor Service, Genesys Finds
A 2025 Milieu Insight study found 55 percent of Filipino online shoppers are more likely to buy from responsive sellers.
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statista
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4 stories in this topic
Minjun ParkFashion
Okada Manila and Dior Lead Philippine Customer Service Rankings
A nationwide benchmark of 90,000 consumer evaluations across 78 categories placed luxury retail and hospitality operators at the top of customer satisfaction scores.
Aiko TanakaE-Tailing
Courts online offer doubles
The range of goods sold by Courts online has doubled as part of a revamp of its e-commerce business. The Singapore-based listed retail company also operates in Malaysia and Indonesia. Specialising in furniture and consumer electronics, Courts originally…
Maria SantosResearch
What Are The Key Drivers Of Growth For Estee Lauder?
Focus on the online sales channel, digital initiatives, and revival of its travel retail channel, will be the key drivers for Estee Lauder‘s (NYSE:EL) growth in the future. While travel retail showed tremendous growth in 2014, the slowdown in China and…