Maria SantosResearch
Australian Shoppers Trust AI Recommendations over In-Store Retail Staff
New consumer research reveals Australian buyers increasingly rely on artificial intelligence tools rather than floor staff for retail product guidance.
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retail research
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Stories tagged retail research
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Maria SantosGeneral
Asia-Pacific Captures 42 Percent Share as Global Retail Hits 31.58 Trillion Dollars
Online penetration will expand from 23.5 percent in 2025 to 29.5 percent by 2031, pushing global retail expenditure per capita above 5,000 dollars.
Maria SantosFood
Shrinkflation Pushes Half of Australian Grocery Shoppers to Switch Brands
A study by Focus Insights shows 85 percent of consumers noticed smaller pack sizes, with one in five prepared to abandon downsized products entirely.
Aiko TanakaResearch
Retail Trends Set to Shape the Customer Experience in 2022
The Asian retail landscape is significantly challenged today. With supply chain issues impacting on stock levels, increasing volumes of returns and increased customer expectations in relation to online deliveries – local brands will have a hard time in…
Minjun ParkResearch
Should retailers use emoticons in customer service support chats?
Service providers who use emoticons are perceived as warmer, but less competent, according to a new research paper, which offers sage advice for retail brands engaging with consumers across digital platforms. The effect held true regardless of whether or not…