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purchasing

Every story tagged purchasing on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

Stories tagged purchasing

1 story in this topic

chatbot
Sarah ChenLiving

Chatbots are backfiring, ‘pushing away customers’

Chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study. The research, published in Services Industry Journal, investigates factors that make chatbot interaction a negative experience for…

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