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In a significant move aimed at transforming customer service, NTT DATA has inked a strategic collaboration agreement with Amazon Web Services (AWS) to deploy AI-driven contact center solutions via Amazon Connect, AWS’s innovative cloud-based platform.…
Despite a sluggish economy, Malaysians are buying online more than ever, according to payment service provider iPay88. A subsidiary of Japanese company NTT Data, iPay88 claims to cover 70 per cent of Malaysia’s e-commerce market. It recorded 38.2 million…
Malaysian online payment service iPay88 has entered a collaboration with online payment company PayPal to promote and support cross-border trade for iPay88 merchants. For small businesses in particular, cross-border eCommerce provides a chance to sell to the…
Japanese payments company NTT Data Corporation has agreed to take on pioneer Vietnam fintech company VietUnion Online Services, which has an intermediary payment services licence issued by the State Bank of Vietnam. VietUnion, a group company of Saigon…
Evergreen guides that explain the mechanics behind this topic.
KPIs and definitions
Plain definitions and formulas for the retail metrics that appear in Asian earnings calls, investor decks and operating reviews, with notes on how each one…
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E-commerce
Ship-from-store, click and collect, marketplace fulfilment and live commerce, what each model demands from inventory accuracy, staffing and systems, and whe…
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Market entry
The four ways brands enter Asian retail markets, what each one costs in control and capital, and the questions that decide which is right for a given country.
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Supply chain
Why a supply chain that works in Singapore breaks in Indonesia, and what retailers change when they cross a border: sourcing, ports, customs, warehousing and…
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