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NewVoiceMedia

Every story tagged NewVoiceMedia on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

Stories tagged NewVoiceMedia

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people calling
Sarah ChenResearch

Real human call centres still preferred : research

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing…

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