Skip to content
Advertise with usAbout us
RetailNews Asia

Topic

#customer support

Every story tagged #customer support on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

2 stories in this topic

chatbot
Research
1 min read

Chat-to-checkout app lets shoppers interact real time

Tech startup OneDash has unveiled a chat-to-checkout service which eliminates the need to quit a chat session to complete a purchase. The OneDash app also enables interactive video so shoppers can connect with retailers in real-time and interact personally.…

customer support bg
Telecom
1 min read

Singtel adopts web chat to improve customer service

Singtel has improved its real-time customer engagement capabilities with the implementation of a web chat system from online and mobile messaging platform provider LivePerson. The cloud-based chat solution allows Singtel to take advantage of predictive…