Maria SantosResearch
Australian Shoppers Trust AI Recommendations over In-Store Retail Staff
New consumer research reveals Australian buyers increasingly rely on artificial intelligence tools rather than floor staff for retail product guidance.
Tag
customer experience
Every story tagged customer experience on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.
Stories tagged customer experience
9 stories in this topic
Maria SantosE-Tailing
Humii Report Finds Flawed E-Commerce Signals Hurt Shopper Trust
Data reveals nearly 30 per cent of retail refunds miss merchant deadlines, while misplaced chat tools and premature dispatch alerts add friction to online checkout journeys.
Aiko TanakaResearch
Human Connection Remains Key Driver for Purchases in Southeast Asia Retail, Despite AI Growth
Despite the rise of artificial intelligence, personal trust continues to be the most significant factor influencing consumer purchases in Southeast Asia’s US$219 billion market. Retailers are finding that human interaction and trusted relationships outweigh…
Sarah ChenResearch
Over a third of APAC Consumers Use AI to Shop, with adoption across generational groups, Adyen’s Research shows
Adyen, the global financial technology platform of choice for leading businesses, today published its 2025 Annual Retail Report which highlights a rising momentum in AI adoption across APAC’s retail landscape. A poll of 41,000 consumers across 28 markets…
Rajiv MenonResearch
Reimagining the Customer Experience for New Breed of Shoppers
Retailers across the APAC region have had to quickly adapt to changing operating conditions over the previous two years, leading to many adopting new technologies and solutions to better serve customers across whichever touchpoints or platforms they prefer.…
Sarah ChenFashion
B. by BANILA opens a concept store in Seoul
B. by BANILA has opened a flagship store at COEX Mall in Starfield, Seoul, Korea. B. by BANILA flagship store, located on the first floor of the COEX Mall in Starfield, is the first concept store for Banilaco’s new make-up brand ‘B. by BANILA’. B. by BANILA…
Rajiv MenonFood
DFS opens new experiential wine & spirits store
DFS Group has opened its 167sq m wine and spirits duty free store at Singapore Changi Airport’s new Terminal 4. Featuring over 300 brands, Terminal 4 is the first terminal at Changi to offer a ‘walk-through’ retail concept, allowing DFS to introduce new…
Rajiv MenonResearch
6 key components to effective customer experience
Today’s highly competitive retail environment requires that retailers create compelling and unique customer experience (CX) allowing them to have a frictionless shopping experience across all the channels. The customer experience is not confined to a single…
Rajiv MenonTelecom
Nokia unveils machine learning-powered customer experience solutions
Nokia has powered major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, promising communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service…