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Topic

#customer experience

Every story tagged #customer experience on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

6 stories in this topic

Pic 1
Research
4 min read

Reimagining the Customer Experience for New Breed of Shoppers

Retailers across the APAC region have had to quickly adapt to changing operating conditions over the previous two years, leading to many adopting new technologies and solutions to better serve customers across whichever touchpoints or platforms they prefer.…

banila
Fashion
1 min read

B. by BANILA opens a concept store in Seoul

B. by BANILA has opened a flagship store at COEX Mall in Starfield, Seoul, Korea. B. by BANILA flagship store, located on the first floor of the COEX Mall in Starfield, is the first concept store for Banilaco’s new make-up brand ‘B. by BANILA’. B. by BANILA…

Food
3 min read

DFS opens new experiential wine & spirits store

DFS Group has opened its 167sq m wine and spirits duty free store at Singapore Changi Airport’s new Terminal 4. Featuring over 300 brands, Terminal 4 is the first terminal at Changi to offer a ‘walk-through’ retail concept, allowing DFS to introduce new…

Customer Experience
Research
2 min read

6 key components to effective customer experience

Today’s highly competitive retail environment requires that retailers create compelling and unique customer experience (CX) allowing them to have a frictionless shopping experience across all the channels. The customer experience is not confined to a single…

customer experience
Telecom
1 min read

Nokia unveils machine learning-powered customer experience solutions

Nokia has powered major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, promising communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service…