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58 stories in this topic
As customers are increasingly leveraging ChatGPT and Google’s Gemini for product recommendations, retailers are looking to capitalize on the opportunity by making their products appear prominently in chatbot search results. However, they are wary of…
The Personal Data Protection Commission (PDPC) of Singapore is currently conducting an inquiry into a cybersecurity event involving fashion retailer Love, Bonito. The company revealed recently that a vulnerability on its website might have exposed some of its…
In the evolving retail environment, merchants are faced with an abundance of platforms and technologies to engage with customers. This, according to Mastercard’s SVP of consumer acquisition and engagement, Johann Suchon, has given rise to a new challenge:…
Travel booking platform, Booking.com, recently experienced a data breach, potentially exposing user data to unauthorized individuals. This discovery was made following the observation of suspicious activities related to several reservations. The compromised…
Blooms the Chemist, an Australian community pharmacy chain, is rolling out a new store design at its Figtree branch, aiming to provide a welcoming and hassle-free shopping journey for its local customers. New Store Design As part of a revamped brand approach,…
Omnichat, a notable omnichannel AI platform, recently conducted the third iteration of the Commerce Leadership Forum at Meta Singapore’s facility. The forum saw an assemblage of high-ranking leaders across various sectors, arranged to discuss the…
Singapore’s OCBC bank is set to introduce a secure in-app calling feature across its retail and business banking platforms. This move comes as a response to a significant increase in scams involving impersonation and a decreasing faith in traditional…
Mango, a global fashion retail corporation based in Spain, has recently announced a data breach. An external marketing service provider affiliated with the retailer experienced an unauthorized intrusion, compromising customer data. Details of the Data Breach…
In the retail and branding sector, data reigns supreme. It provides valuable insights that can be employed to boost personalisation and foster customer loyalty. Sportswear retailer Puma provides a case study for this, as it navigates customer relationship…
In June, Louis Vuitton Korea experienced a systems breach that resulted in the exposure of certain customer data, including contact information. However, the company’s South Korean division clarified last Friday that the breach did not compromise customers’…
Shopify has seen customer data stolen by “rogue” employees, the e-commerce provider announced. Two members of Shopify’s support team were engaged in a scheme to obtain customer transactional records of certain merchants – less than 200, according to Shopify.…
Global gaming retailer, manufacturer and payments ecosystem Razer has inadvertently exposed personal information about some 100,000 of its customers online due to a misconfigured server. The data was stored on an Elasticsearch cluster that was set to allow…
The early generation of chatbots may have had their day – but the concept is not yet dead, says a senior Microsoft executive. Raj Raguneethan, regional business lead, retail and consumer goods, at Microsoft Asia, told Inside Retail Asia that the standard…
Success in today’s competitive retail landscape means putting the customer front and center. Retailers must understand their customers’ every need and deliver relevant, personalized experiences at the right moment to meet those needs. This necessity is…
More than 1 million orders were placed and processed through voice command via Alibaba’s Tmall Genie during its 11.11 Global Shopping Festival on Monday. The smart speaker was used to purchase items throughout the day – including 810,000 eggs, 1.4 million…
Starbucks Coffee Company has announced a deal with Brightloom (formerly Eatsa), a San Francisco and Seattle tech company that is working to create a best-in-class end-to-end digital customer experience platform for the restaurant industry. Starbucks is…
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