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Topic

#chatbot

Every story tagged #chatbot on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

11 stories in this topic

Chatbot services
E-Tailing
1 min read

Boomtime ahead for chatbots in E-commerce

New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in…

chatbot
Finance
2 min read

DBS makes foray into chat commerce with “Foodster”

DBS Bank has launched Southeast Asia’s first bank-led retail chatbot, Foodster. The chat-commerce service allows customers to order and pay for their meals via Facebook Messenger and DBS payment channels, including DBS PayLah! and DBS/POSB cards. It has been…

singapore
Electronics
1 min read

Citi rolls out Facebook Messenger bot in Singapore

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world. The bot uses natural language processing to communicate with customers in an intuitive way, addressing their everyday…

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Fashion
2 min read

Louis Vuitton launches its Facebook chatbot

In a bid to think “client first”, Louis Vuitton has launched a chatbot on Facebook Messenger that advises shoppers on products, aiming to provide meaningful feedback during the busy holiday period. The bot is powered by mode.AI, which has also previously…