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The Commonwealth Bank of Australia (CBA) is leveraging the power of artificial intelligence to combat the rising tide of scams targeting unsuspecting Australians. In an innovative move, the bank has deployed “a fleet of thousands of AI-powered bot profiles”…
New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in…
New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing…
