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Thailand’s AIS has upgraded its customer contact center system in a bid to provide a consistent, enhanced and personalized customer experience for its growing subscriber base. The new system now routes up to 70% of all customer calls to a self-service system.…
Thailand’s three largest mobile operators – AIS, Dtac and True Move – have united to oppose current regulations capping tariffs for 3G and 4G services. The operators brought up their opposition a group discussion with regulator NBTC on Monday. Revising the…
Thailand’s AIS has launched Voice over Wi-Fi (VoWiFi) services, and Taiwan’s APT has announced plans to do the same. AIS, Thailand’s largest mobile operator, is initially offering VoWiFi for selected iPhone models, including the iPhone 5s, 5c, 6, 6 Plus, 6s,…
Thai regulator NBTC will introduce stricter standards governing the quality of mobile signals in an effort to address a growing number of complaints related to dropped calls. The NBTC will amend current regulations, which require operators not to exceed a…
Thailand’s AIS has launched the nation’s first prepaid fixed broadband service, introducing a 15Mbps speed plan for a 500 baht ($14) monthly top-up fee. AIS has set a target of becoming Thailand’s second largest broadband player by 2019, citing comments from…
Thailand’s AIS and TrueMove have abandoned plans to enter a mobile network rental agreement after being unable to accept mutually agreed upon terms. AIS no longer intends to rent TrueMove’s 900-MHz network to allow it to continue serving its 900-MHz 2G…
Thailand’s National Broadcasting and Telecommunications Commission has written to AIS warning of $71,114 (2.5 million Baht) a day fines unless they complete the handover of 300,000 subscribers to TrueMove under the mobile number portability system by May…
A newspaper report has accused deputy prime Minister Wissanu Krea-ngam, NBTC Secretary-General Takorn Tantasit and ICT Minister Uttama Savanayana of trying to strongarm AIS into handing over 8 million 2G customers to TrueMove in a meeting last week. In a…
Thai state-owned operator TOT has granted former concession holder AIS permission to provide a trial mobile service over the 2100-MHz spectrum band. TOT has not yet permitted AIS to commercially use the spectrum but will allow the private operator to conduct…
Subscribers to Thai operator AIS’ 900-MHz 2G service could face having their services disconnected by midnight tonight amid an ongoing dispute over spectrum usage. AIS still has around 400,000 2G subscribers left on its 900-MHz 2G network, but spectrum AIS…
Scammers create SMS competitions or trivia scams to trick you into paying extremely high call or text rates when replying to an unsolicited text message on your mobile or smart phone. Over the last few months mobile operators in Thailand managed to close some…
A woman walks past telecom and cable lines along Phahon Yothin road. The 4G auction is expected to spur huge investment in telecom lines. PATTARAPONG CHATPATTARASILL The imminent fourth generation (4G) spectrum auctions could stimulate direct and indirect…
Thailand’s e-commerce sector is expected to see continued strong growth, of 30-35 per cent this year. More and more players are getting into the e-commerce game, such as online merchants, payment-service providers, order-fulfilment providers, tech start-ups…
Thailand’s leading mobile operator, Advanced Info Service (AIS), is partnering with Transaction Network Services (TNS) to enhance its product portfolio to address the specific PCI DSS needs of its merchant customers. The new ATM and retail store…
