StarHub launches data roaming to 9 APAC markets
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Singapore’s StarHub has launched a new flat rate multi-destination monthly mobile data roaming plan covering all mobile networks in nine APAC markets.
The DataTravel plan offers 2GB of data for 30 days when roaming to Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand and The Philippines for a flat S$15 ($10.50), or 3GB for S$20.
While roaming, customers will not need to manually search for specific networks and can instead leave their phones to connect to the strongest available signals.
“With DataTravel, we are happy to free our customers from the common constraints of overseas data usage, that are cost and accessibility,” StarHub head of product and marketing Wang Li-Na said.
StarHub will also send SMS notifications before a plan expires and depletes, and customers will be able to top up with additional 2GB or 3GB DataTravel plans. Any unused data will be carried forward for another 30 days when a new plan is activated.
The operator’s move comes shortly after rival Singtel expanded its ReadyRoam mobile data roaming service to cover multi-destination roaming across 26 countries, including 11 Asian markets.
In comparison to StarHub, Singtel’s base ReadyRoam service provides 1GB of data for 30 days’ roaming in the 11 Asian markets for S20.
Questions & Answers
Q.Which specific countries are covered by StarHub's new DataTravel plan?
Which specific countries are covered by StarHub's new DataTravel plan?
The DataTravel plan covers nine APAC markets: Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand, and The Philippines. This allows customers to roam across multiple destinations within these regions.
Q.What are the data and cost options for StarHub's new roaming plan?
What are the data and cost options for StarHub's new roaming plan?
Customers can choose between two options: 2GB of data for S$15, or 3GB of data for S$20. Both plans are valid for 30 days of roaming across the covered markets.
Q.How does StarHub's new plan compare to its competitor Singtel's offering?
How does StarHub's new plan compare to its competitor Singtel's offering?
Singtel's base ReadyRoam service offers 1GB of data for 30 days in 11 Asian markets for S$20. StarHub provides either 2GB for S$15 or 3GB for S$20 over nine APAC markets.
Q.What happens if a customer doesn't use all their data or their plan is about to expire?
What happens if a customer doesn't use all their data or their plan is about to expire?
StarHub will send SMS notifications before a plan expires or depletes. Any unused data will be carried forward for another 30 days if a new DataTravel plan is activated.
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