Starbucks Singapore releases mobile program at selected stores

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Starbucks has launched its mobile order & pay (MO&P) service at 32 selected Singapore outlets ahead of a city-wide launch by March next year.
MO&P allows customers to order in advance and pick up at their chosen Starbucks store. The new feature is also compatible with the company’s loyalty program through the Starbucks mobile app.
“Innovation has always been a key ingredient of Starbucks’ culture and we are ready to take on the challenge of introducing new technologies and tools, like Mobile Order & Pay, to help make our customers’ experience at Starbucks even more enjoyable,” said Patrick Kwok, GM at Starbucks Singapore.
“We are consistently on the lookout for new ways to enhance our retail offerings and experience for our local customers, meeting their needs and wants,” he added.
Starbucks Singapore has marked this year as its “Year of Innovation” after the launch of its flagship store at Jewel Changi Airport. The company also plans to bring on board more partners to diversify its products.
The Starbucks Singapore mobile application was launched in Singapore in 2012. With the mobile app, its customers can customise their drink, collect stars for their loyalty program and pay for in-store orders.
Questions & Answers
Q.When will the mobile order and pay service be available across all Starbucks stores in Singapore?
When will the mobile order and pay service be available across all Starbucks stores in Singapore?
The mobile order and pay service is planned for a city-wide launch by March next year. Currently, it is available at 32 selected outlets, with the full rollout expected within the specified timeframe.
Q.How does this new service integrate with Starbucks' existing customer loyalty scheme?
How does this new service integrate with Starbucks' existing customer loyalty scheme?
The new mobile order and pay feature is compatible with the company’s loyalty program. Customers can use the Starbucks mobile app to collect stars for their loyalty program when using the service.
Q.What other innovations has Starbucks Singapore introduced this year, apart from this mobile ordering service?
What other innovations has Starbucks Singapore introduced this year, apart from this mobile ordering service?
Starbucks Singapore has marked this year as its 'Year of Innovation,' which also included the launch of its flagship store at Jewel Changi Airport. The company is actively looking to enhance retail offerings.
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