Specsavers tops in Asia-Pacific region
The staff at Specsavers Gisborne have been named the best customer service team in the whole Asia-Pacific region.
Just four months after the Gladstone Road store was named as Retail New Zealand’s overall customer service winner at its Top Shop Awards, the Federation of Asia-Pacific Retailers Association (FAPRA) recognised Specsavers Gisborne by awarding the store its top customer service excellence award.
Specsavers Gisborne co-director Tania Richards said she was thrilled to win the award “on behalf of New Zealand”.
“Seventeen countries go in for the awards. They all have their conferences and put their best stores forward. Retail NZ entered us into the awards as the best in New Zealand and we got the Best Country award on behalf of Retail NZ.”
Ms Richards put the award down to the attitude of staff, which had been on display during a “mystery shop” conducted by an undercover examiner.
“So that’s really good. We try hard to provide good customer service.”
The FAPRA Awards take place every two years and involve retailers nominated by 17 national retail associations across Singapore, Thailand, Malaysia, Indonesia, Vietnam, the Philippines, China, Hong Kong, Chinese Taipei, Japan, Korea, Australia, New Zealand, India, Mongolia, Fiji and Turkey.
The staff at Specsavers Gisborne have been named the best customer service team in the whole Asia-Pacific region.
Just four months after the Gladstone Road store was named as Retail New Zealand’s overall customer service winner at its Top Shop Awards, the Federation of Asia-Pacific Retailers Association (FAPRA) recognised Specsavers Gisborne by awarding the store its top customer service excellence award.
Specsavers Gisborne co-director Tania Richards said she was thrilled to win the award “on behalf of New Zealand”.
“Seventeen countries go in for the awards. They all have their conferences and put their best stores forward. Retail NZ entered us into the awards as the best in New Zealand and we got the Best Country award on behalf of Retail NZ.”
Ms Richards put the award down to the attitude of staff, which had been on display during a “mystery shop” conducted by an undercover examiner.
“So that’s really good. We try hard to provide good customer service.”
The FAPRA Awards take place every two years and involve retailers nominated by 17 national retail associations across Singapore, Thailand, Malaysia, Indonesia, Vietnam, the Philippines, China, Hong Kong, Chinese Taipei, Japan, Korea, Australia, New Zealand, India, Mongolia, Fiji and Turkey.