South Korean online shoppers still see brick-and-mortar as crucial
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South Korean online shoppers still see offline stores as a crucial part of shopping, a recent study has shown.
Furthermore, despite the widely held belief that consumers will engage in online shopping during lunch breaks, or before they go to bed, the study has also revealed that many shop during work hours.
DMC Media, a South Korean media lab, reported stark differences in perception between the industry and consumers.
Among consumers with the shopping experience in the last six months, 73.2 percent collected shopping information at offline stores, ranking second after mobile shopping (81 percent).
About three in four consumers use offline stores rather than the web, indicating shoppers still have a desire to look at products before they buy.
While offline stores are falling behind in the competition with e-commerce, online consumers are still acquiring shopping information through offline stores, which may indicate a path towards finding a breakthrough.
In contrast, online marketers have been underestimating the importance of offline stores at 30.7 percent.
Online marketers’ views differ on the time frame when most consumers engage in online shopping. While many believed consumers would not engage in online shopping during working hours (9am to 6pm), the study showed consumers consistently devote time to online shopping after 9am (15.4 percent) and online shopping activity peaks between 6pm and 9pm (46.9 percent), which shows most consumers engage in shopping activities regardless of time and work.
When choosing an online shopping mall, consumers consider the price (29.4 percent) and product quality (23.4 percent). Coupons are a factor for 9.4 percent of consumers.
The study also found that consumers click less on the advertisements posted on Instagram, Facebook, and other social networks (50.7 percent) than those linking to a portal website (69.1 percent).
“Making a strong impression on consumers at offline stores through special programs will not only raise short-term profits but also increase brand loyalty and encourage them to come back,” said the DMC Media research team.
Questions & Answers
Q.What percentage of online marketers underestimated the importance of physical stores?
What percentage of online marketers underestimated the importance of physical stores?
Online marketers underestimated the importance of offline stores by a significant margin, with only 30.7 percent acknowledging their value. This contrasts sharply with consumer behaviour and preferences identified in the study.
Q.When do online shoppers in South Korea typically do most of their shopping?
When do online shoppers in South Korea typically do most of their shopping?
Online shopping activity among South Korean consumers peaks significantly between 6pm and 9pm, accounting for 46.9 percent of engagement. However, consumers also consistently shop online after 9am, even during work hours.
Q.What are the most important factors for consumers when choosing an online shopping site?
What are the most important factors for consumers when choosing an online shopping site?
When selecting an online shopping mall, consumers prioritise price, which is a factor for 29.4 percent. Product quality is the second most important consideration, influencing 23.4 percent of consumers.
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