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Soo Kee Group plans to sell diamonds online

By Rajiv MenonChina
1 min read
Diamond Jewellers 21
Diamond Jewellers 21
In this article (5)

Singapore listed jeweller Soo Kee Group is planning to become the first bricks and mortar store in the city to start selling gold and diamonds online.

Soo Kee operates a network of more than 60 retail stores under the brands Soo Kee Jewellery, SK Jewellery and Love & Co in Singapore and Malaysia.

In an interview published in the Straits Times newspaper, CEO Daniel Lim said his company has already launched the first of three planned online stores, choosing its namesake brand for the online debut. He said the site was designed to improve service to local customers by showcasing its entire range online before they visit a physical store.

“Some of our customers live in Indonesia, Malaysia and Myanmar, and with this eCommerce platform, we can better target and attract them,” he told the newspaper.

Sites for the other two retail brands will follow later.

Lim acknowledged that while consumers are happily embracing online shopping in most categories, when it comes to jewellery there is a reticence to buy online due to security and the importance of trust and personal experience in selecting purchases.

The company is strategically positioning its websites as complementary to the physical retail store experience.

Earlier this year, Soo Kee Group executed an IPO, raising $31.6 million. Those funds are being used to expand the business via new store openings, development of eCommerce and developing new products.

Questions & Answers

Q.

Why is Soo Kee Group launching its online stores in phases, rather than all at once?

A.

The company has launched its Soo Kee Jewellery online store first, with sites for its other two retail brands, SK Jewellery and Love & Co, planned to follow later. This phased approach allows for a staggered rollout of their digital presence.

Q.

What challenge does Soo Kee Group face in selling jewellery online?

A.

The CEO, Daniel Lim, noted a consumer reluctance to buy jewellery online. This is attributed to security concerns and the perceived importance of trust and personal experience when making such purchases, unlike other retail categories.

Q.

How does the company plan to use the funds raised from its recent IPO?

A.

The $31.6 million raised from the IPO earlier this year is being allocated to several key growth areas. These funds will support the opening of new physical stores, further development of their eCommerce capabilities, and the creation of new products.

Q.

What is the primary aim of showing Soo Kee's full product range online for local customers?

A.

The website is designed to enhance service for local customers by allowing them to view the entire product range online before visiting a physical store. This helps them browse and make choices more efficiently prior to an in-person visit.

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