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SmarTone opens online store for smartphones, accessories

By Maria Santos
1 min read
SmarTone opens online store for smartphones, accessories
In this article (5)

SmarTone has launched a new online store for customers looking to buy smartphones and accessories.

The store at shop.smartone.com will provide customers with a range of online exclusive offers, including a 12-month screen replacement warranty for smartphones and HK$50 off on accessories for every HK$1,000 smartphone purchase.

Customers will be able to use the shop to choose their own numbers for prepaid SIMs from a pool of sought after numbers.

The store will also offer free delivery to commercial addresses in Hong Kong for every order over HK$300.

As a promotional offer, the company is providing winning customers with up to a HK$1,000 rebate on their orders, for a total pool of store credit worth HK$100,000. The promotion ends on Tuesday.

SmarTone interim CEO Stephen Chau said the new store is aimed at adapting to the changing demands of Hong Kong consumers.

“SmarTone has always focused on delivering an outstanding experience to our customers. In recent years, we have observed the trend of Hong Kong consumers shopping online,” he said.

“To better serve customer needs, our new online store focuses on bringing products from quality brands internationally to customers, and they also enjoy our renowned customer care such as gift wrapping service and 24/7 Web Chat. Leveraging on our omni-channel capability, we aim to provide customers with an enjoyable shopping experience.”

Questions & Answers

Q.

What kind of exclusive offers are available to customers shopping at the new online store?

A.

Customers can get a 12-month screen replacement warranty for smartphones. They also receive HK$50 off accessories when purchasing a smartphone worth HK$1,000 or more from the online shop.

Q.

What delivery options does the new online store provide for customers?

A.

The store offers free delivery to commercial addresses within Hong Kong for all orders exceeding HK$300. Delivery to residential addresses is not mentioned in the article.

Q.

When does the promotional rebate offer for online store purchases conclude?

A.

The promotional offer, where winning customers can receive up to a HK$1,000 rebate from a total pool of HK$100,000 in store credit, ends on Tuesday.

Q.

What customer service features are highlighted for users of the new online store?

A.

Customers using the online store can access services like gift wrapping and a 24/7 Web Chat. This is part of SmarTone's focus on delivering an outstanding customer experience.

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