SM Aura launches online shopping service during lockdown
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Philippine shopping mall SM Aura Premier has launched an online shopping service for customers facing restrictions on movement during the coronavirus pandemic.
The Aura Concierge system allows customers to select a method of receiving essential goods, including curbside and drive-through pick-up. Online users can connect to businesses via social media or directly to order products and arrange payment. It also features an automated chat facility providing details on product availability.
The service also allows for home delivery via the mall’s bike ride-sharing partner and delivery platform Angkas, who will purchase and pick up items ordered by customers.
Registered customers are designated a personal shopper who will complete orders and deliver items directly to the customers on the same day of purchase.
Questions & Answers
Q.What methods are available for customers to receive goods ordered through the Aura Concierge system?
What methods are available for customers to receive goods ordered through the Aura Concierge system?
Customers can choose between curbside or drive-through pick-up. Home delivery is also available via the mall's bike ride-sharing partner, Angkas. A personal shopper can also deliver items directly to registered customers.
Q.How do customers interact with businesses to place orders and pay for items?
How do customers interact with businesses to place orders and pay for items?
Customers can connect with businesses either through social media or directly. Once connected, they can order products and arrange payment with the chosen business.
Q.What is Angkas's role in the SM Aura online shopping service?
What is Angkas's role in the SM Aura online shopping service?
Angkas, the mall’s bike ride-sharing partner and delivery platform, facilitates home delivery. They purchase and pick up items ordered by customers for delivery to their homes.
Q.Does the service offer any features to help customers check product availability?
Does the service offer any features to help customers check product availability?
Yes, the Aura Concierge system includes an automated chat facility. This feature provides customers with details regarding the availability of products they are interested in purchasing.
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