Shell Malaysia Launches 24-Hour Unmanned Petrol Mart
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Shell Malaysia has opened its first unmanned Select convenience store. Located at Shell Tezz Enterprise on Jalan Tun Razak, the store trades 24-seven and is powered by technology from BingoBox. Customers can select goods from the shelves and place them on the store counter which automatically calculates the price. Payments can be made by debit or credit cards, or by BingoBox’s mobile app.
BingoBox is based in China and has launched in Malaysia through a joint venture with local company Scientific Retail.
“Using BingoBox Retail Technology, we can provide customers with a seamless shopping experience when they are at Shell at any time of the day,” said CEO of Scientific Retail, Ng Seong Ping.
Shell Malaysia MD Shairan Huzani Husain said the technology will improve customer service.
“Our Shell site employees now have more time to attend to customers’ needs, thus ensuring they are able to leave our station a little happier,” he said.
Questions & Answers
Q.What technology is being used to power this new unmanned store?
What technology is being used to power this new unmanned store?
The new unmanned Select convenience store is powered by technology developed by BingoBox. This Chinese company has launched its retail technology in Malaysia through a joint venture with local firm Scientific Retail.
Q.How do customers pay for items in the new unmanned store?
How do customers pay for items in the new unmanned store?
Customers have several payment options available in the unmanned store. They can pay using debit or credit cards, or by using BingoBox's dedicated mobile application, offering flexibility for purchases.
Q.What benefit does Shell Malaysia expect from using this unmanned store technology?
What benefit does Shell Malaysia expect from using this unmanned store technology?
Shell Malaysia anticipates improved customer service, as site employees will have more time to focus on customers' needs. This is expected to enhance the overall customer experience at their stations.