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Seven-Eleven to start selling food with English labels

By Wei ZhangJapan
1 min read
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Japan’s 7-Eleven stores have started labelling their prepared foods in English as well as Japanese.

Seven-Eleven Japan president Kazuki Furuya says the measure is in response to requests from foreign tourists, whose numbers have been soaring and are expected to rise further ahead of the 2020 Tokyo Olympics and Paralympics, the Japan Times reports.

“More foreign customers will be using convenience stores in Japan in the future,” he says, hoping that tourist visits will lead to stronger brand power for the company in China, Southeast Asia and the US, where it is opening more stores.

The company says growing numbers of foreign visitors have been patronising its stores in big cities and tourist destinations. Some have asked the company to provide English names, especially for onigiri (rice balls), as they want to know what the fillings are.

Also covered by the bilingual labeling will be bento (boxed lunch) products, delicatessen items and some sweets. Japan is expected to surpass 20,000 7-Eleven stores this month.

Questions & Answers

Q.

Why has Seven-Eleven decided to introduce English labelling on its prepared foods?

A.

The company has introduced English labelling due to requests from foreign tourists. Their numbers are significantly increasing, particularly with the upcoming 2020 Tokyo Olympics and Paralympics, leading to more foreign customers using convenience stores.

Q.

Which specific types of food items will feature the new bilingual labelling?

A.

The English labelling will be applied to prepared foods, including bento (boxed lunch) products and delicatessen items. Some sweets will also feature the new bilingual labels for customers.

Q.

What is the company's broader strategic aim behind improving the experience for foreign visitors?

A.

Seven-Eleven hopes increased tourist visits will strengthen its brand power internationally. This is particularly relevant in markets like China, Southeast Asia, and the US, where the company is expanding its store presence.

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