Samsung authorizes Best Buy to provide in-store repairs for Galaxy S and Note series
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Samsung announced it has partnered with Best Buy to offer customers the option to have their Galaxy devices repaired at over 100 of the retailer’s stores across the United States. Starting October 26, in-person support is available to all Samsung customers at any of the authorized Best Buy store.
To benefit from the new service, Galaxy owners must first schedule an appointment with Best Buy’s team of Geek Squad Agents, the only ones certified and trained to repair Samsung Galaxy smartphones.
Samsung also announced that its care service at Best Buy locations will offer front and back screen replacements, battery replacements, port and camera repairs, and other in- and out-of-warranty support service for Galaxy S series and Galaxy Notes series devices. Those who own any of Samsung’s Galaxy Z foldable phones should be able to benefit from the same care service starting early November.
In order to find a Best Buy store authorized to perform in-store repairs, customers must check out the store locator on Samsung’s website. To schedule an appointment, you’ll have to visit another Samsung website, but first make sure that your Galaxy smartphone is eligible for this kind of service.
Questions & Answers
Q.Which specific Samsung device models are eligible for repairs under this new partnership at Best Buy?
Which specific Samsung device models are eligible for repairs under this new partnership at Best Buy?
The service is available for Galaxy S series and Galaxy Note series devices from the start. Owners of Galaxy Z foldable phones will be able to use the same care service beginning in early November.
Q.What types of repairs can customers expect to receive for their Samsung Galaxy devices at Best Buy stores?
What types of repairs can customers expect to receive for their Samsung Galaxy devices at Best Buy stores?
Customers can get front and back screen replacements, battery replacements, and port and camera repairs. Both in-warranty and out-of-warranty support services are offered for eligible devices.
Q.How do customers find out which Best Buy stores offer this repair service and how do they book an appointment?
How do customers find out which Best Buy stores offer this repair service and how do they book an appointment?
Customers must use the store locator on Samsung’s website to find authorised Best Buy stores. Appointments need to be scheduled with Best Buy’s Geek Squad Agents via a separate Samsung website.