PLDT taps Amdocs for IT infrastructure automation

The Philippines’ PLDT has contracted Amdocs to transform its IT infrastructure under an expanded six-year service agreement.

The new contract builds on a seven year master transformation agreement that will see Amdocs modernize PLDT’s IT applications and help introduce new digital technologies.

Under the new deal, Amdocs will consolidate, modernize and manage the IT infrastructure of both PLDT and wireless subsidiary Smart.

Amdocs plans to provide the operators with automation capabilities enabling the self-healing of errors and systems. PLDT and Smart plan to use operation automation to prepare for a journey to the cloud while reducing their operational costs.

“Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” PLDT president and CEO Manuel V. Pangilinan said.

“This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers.”