PLDT taps Amdocs for IT infrastructure automation
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The Philippines’ PLDT has contracted Amdocs to transform its IT infrastructure under an expanded six-year service agreement.
The new contract builds on a seven year master transformation agreement that will see Amdocs modernize PLDT’s IT applications and help introduce new digital technologies.
Under the new deal, Amdocs will consolidate, modernize and manage the IT infrastructure of both PLDT and wireless subsidiary Smart.
Amdocs plans to provide the operators with automation capabilities enabling the self-healing of errors and systems. PLDT and Smart plan to use operation automation to prepare for a journey to the cloud while reducing their operational costs.
“Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” PLDT president and CEO Manuel V. Pangilinan said.
“This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers.”
Questions & Answers
Q.What is the new contract with Amdocs primarily focused on?
What is the new contract with Amdocs primarily focused on?
The new contract focuses on consolidating, modernising, and managing the IT infrastructure for both PLDT and its wireless subsidiary, Smart. This builds on a previous seven-year master transformation agreement.
Q.How will Amdocs help PLDT and Smart with their IT operations?
How will Amdocs help PLDT and Smart with their IT operations?
Amdocs will provide automation capabilities to enable the self-healing of errors and systems. This operational automation is intended to prepare them for cloud adoption and help reduce operational costs.
Q.What customer benefits does PLDT expect from this enhanced agreement?
What customer benefits does PLDT expect from this enhanced agreement?
PLDT expects the agreement to boost efforts to enhance customer experience and engagement. Automating IT operations will allow them to launch innovative products and services more quickly, delivering a compelling digital experience.
Q.How long is the expanded service agreement with Amdocs?
How long is the expanded service agreement with Amdocs?
The expanded service agreement with Amdocs is for six years. This new contract follows on from an existing seven-year master transformation agreement that is already in place.