Skip to content
General

Muji sends excuses for Shanghai slur on social media

By Sarah ChenChina
1 min read
Muji Store Duesseldorf innen
Muji Store Duesseldorf innen
In this article (4)

Japanese retailer Muji has issued an apology to the Chinese people for referring to a historic neighborhood in Shanghai as the “French Concession” in a social media post.

The term refers to a time in history when parts of the city were conceded to foreign countries, a period many Chinese people view as an insult to China’s sovereignty. The name is still commonly used in the city for the district that still retains some of its former European characters, and where Muji’s flagship store is now located.

Some social media users were angered by the firm’s use of the term in promoting a walking tour around the neighborhood.

The statement issued by Muji an apology for using the term read: “We had no intention of hurting Chinese people’s feelings. We fully respect China’s culture and history.”

The brand’s walking tour promotion has been canceled and the offending post removed.

Questions & Answers

Q.

What specifically caused Muji to issue an apology?

A.

Muji issued an apology for using the term 'French Concession' in a social media post. This term refers to a historic period when parts of Shanghai were conceded to foreign countries, which many Chinese people consider an insult to sovereignty.

Q.

How did Muji respond to the controversy regarding its social media post?

A.

Muji apologised for using the term, stating they had no intention of hurting Chinese people's feelings and fully respected China's culture and history. They also cancelled the walking tour promotion and removed the offending post.

Q.

Is the term 'French Concession' still in common use today?

A.

Yes, the article states that the name 'French Concession' is still commonly used in Shanghai for the district. This area still retains some of its former European characteristics, and Muji's flagship store is located there.

Reader pulse

Muji's handling of the incident?

17,565 votes so far

Weekly Briefing

Asia's retail intelligence, in your inbox

Tuesday, Thursday and a Saturday Weekly Wrap: the retail stories, numbers and moves that mattered across Asia. Nothing else, and you can unsubscribe in one click.

  • Top industry moves and market shifts
  • Weekly data-driven analysis from across Asia
  • Tuesday, Thursday and the Saturday Weekly Wrap

Read by retail operators, investors and brand teams across Asia.

Protected by a quick human check. No spam, ever. Unsubscribe in one click.

SecureGDPR ready