More complaints over foreign purchases online and fraud
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As more South Korean consumers opt to make online purchases through overseas websites, complaints related to direct foreign purchases are also rising.
A 305 per cent rise in complaints last year has been noted by the Korea Consumer Agency’s Cross Border Transaction Consumer Portal, with 1463 cases, up from 361 in 2016. Between January and May, 1306 cases were filed.
The agency said many complaints regarded lodging, plane tickets and other services as well as consumer goods such as shoes and clothes.
Questions & Answers
Q.Which agency is tracking the increase in complaints regarding direct foreign online purchases?
Which agency is tracking the increase in complaints regarding direct foreign online purchases?
The Korea Consumer Agency’s Cross Border Transaction Consumer Portal has noted the rise in complaints. This portal records issues related to South Korean consumers buying items from overseas websites directly.
Q.What was the total number of complaints registered by the agency last year?
What was the total number of complaints registered by the agency last year?
Last year, the agency recorded 1,463 complaints concerning direct foreign online purchases. This represents a substantial 305 per cent increase compared to the previous year's figures, indicating a significant rise in issues.
Q.What types of goods and services are consumers primarily complaining about?
What types of goods and services are consumers primarily complaining about?
Many complaints involve services such as lodging and plane tickets, alongside physical consumer goods. Popular items include clothing and footwear, suggesting a broad range of issues across different sectors of overseas online purchasing.
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