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Meta is working on Instagram Malfunction

By Minjun Park
1 min read
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Instagram seems to be down for a lot of people around the globe at the time of this writing, according to users flocking to Twitter to make their plight known to the entire world (oh, the irony) and the always reliable Downdetector platform.

The situation is already so widespread that the social network’s PR team has also taken to Twitter to apologize to everyone for the “inconvenience” of not being able to access your Instagram accounts for the last few hours (at the time of this writing).
What Instagram parent company Meta is not ready to confirm just yet is the nature of this “inconvenience”, which appears to include random account suspensions for a worrying number of users.
Many people claim they are not aware of having violated any rules so egregiously that a 30-day ban would be warranted, and because the Instagram app and website themselves refuse to work for a lot of these users, appealing the decision is currently impossible.

Account confirmation is also being required of some users, which is either not possible at the moment as well or completely broken.

In short, Meta has a PR disaster in the making, and although the company is undoubtedly “looking into” the outage and its causes, the masses are demanding (and arguably deserving) more detailed and satisfying explanations, not to mention a swift resolution. We’ll keep you posted if we find out more or if the glitches are indeed resolved soon.

Questions & Answers

Q.

What is the primary issue Instagram users are currently experiencing?

A.

Instagram appears to be down globally, with users unable to access their accounts for several hours. Many are also facing random account suspensions or are being asked for confirmation that is not currently possible.

Q.

How are users reporting these problems and how has Instagram's parent company responded?

A.

Users are reporting the issues on Twitter and Downdetector. Meta's PR team has apologised on Twitter for the inconvenience, but has not yet confirmed the nature of the problem.

Q.

Why are suspended users unable to appeal their bans?

A.

Many users facing suspensions cannot appeal the decision because the Instagram app and website are not working for them. Account confirmation is also either impossible or broken for some.

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