Malaysia’s Malindo Air adjusts checked baggage allowance for economy class
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Malindo Air has adjusted the checked baggage allowance for its economy class passengers under the Value and Flexi fare options effective last friday. The baggage allowance for Value fare option is now 15kg, and 30kg for Flexi fare option, from 25kg previously for both fare options. The baggage allowance for business class and its ATR flights remain as 40kg and 15kg respectively.
Malindo Air CEO Chandran Rama Muthy said the business rationale to the adjustment is to keep up with the industry changes and passengers’ demand.
“This option allows passengers who are cost-sensitive to enjoy more competitive airfare with services that fit their needs. We want to keep our products relevant to the market and bring better flying experience to our passengers,” he said in a statement.
The airline will honour passengers who have made a booking before Feb 15, 2019 and flying on or after Feb 15, 2019 to enjoy the original baggage allowance upon booking, as reflected on their flight itinerary.
Passengers may top up additional baggage allowance during the booking process, through “Manage My Booking”, Malindo Air ticketing offices, customer care centre and the airline’s preferred travel agents.
Questions & Answers
Q.Which specific fare options are affected by the new baggage allowance rules?
Which specific fare options are affected by the new baggage allowance rules?
The adjusted checked baggage allowance applies to economy class passengers travelling under the Value and Flexi fare options. Other fare types, including business class, are not mentioned as being affected by these changes.
Q.What is the new baggage allowance for economy class passengers on a Value fare?
What is the new baggage allowance for economy class passengers on a Value fare?
Economy class passengers opting for the Value fare now have a checked baggage allowance of 15kg. This is a reduction from the previous allowance of 25kg that applied to both Value and Flexi fares.
Q.Will passengers who booked their flights before the change still receive their original baggage allowance?
Will passengers who booked their flights before the change still receive their original baggage allowance?
Yes, passengers who booked before February 15, 2019, for flights on or after that date, will still receive their original baggage allowance. This will be reflected on their flight itinerary.
Q.Where can passengers purchase additional baggage allowance if needed?
Where can passengers purchase additional baggage allowance if needed?
Passengers can top up their baggage allowance during booking, via the "Manage My Booking" online portal, or by visiting Malindo Air ticketing offices, the customer care centre, or preferred travel agents.
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