Malaysia Milk recalls Marigold HL products
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Malaysia Milk has fully recalled its Marigold HL milk products from Malaysia retail outlets following customer complaints, the company said on Monday (Oct 17).
The quality of the milk had been compromised due to bacterial contamination, but this has since been rectified, Malaysia Milk added. “Side effects of consuming the compromised quality of milk may include mild stomach discomfort. There are no long-term side effects,” it said in a statement.
New batches of milk have been delivered to retailers, the company said.
Malaysia Milk announced on Saturday that all Marigold HL milk products expiring before Nov 7 for Peninsular Malaysia and before Nov 11 for the Sabah, Sarawak and Labuan markets are being recalled, in response to customer feedback that the viscosity of its Marigold HL chocolate milk was higher than usual. Viscosity refers to the “thickness” of a liquid.
“While customer feedback is specifically on the Marigold HL chocolate milk, nevertheless Malaysia Milk is taking proactive measures to recall other products which include Marigold HL plain milk (200ml and 1L), Marigold HL strawberry milk (200ml and 1L) and Marigold HL with plant sterols (1L),” it said over the weekend.
Malaysia Milk stressed that customers’ health and safety is its top priority. “We have taken proactive measures and have successfully recalled all our products from retail outlets. An additional and more stringent Quality Control is now in place on finished products to keep a daily check on products to ensure conformity with the highest international standards,” said Malaysia Milk general manager Poh Eng Lip.
Customers who have purchased the affected products should return them to Malaysia Milk for a replacement or contact its customer service team at 1800-885587 or [email protected].
The recall does not affect the company’s products in Singapore, local manufacturer Malaysia Dairy Industries said.
Questions & Answers
Q.What specifically caused the recall of the Marigold HL products?
What specifically caused the recall of the Marigold HL products?
The milk quality was compromised due to bacterial contamination. Initially, customer feedback noted that Marigold HL chocolate milk had a higher than usual viscosity, which also prompted the recall.
Q.Are there any health risks associated with consuming the recalled milk?
Are there any health risks associated with consuming the recalled milk?
Consuming the compromised milk may cause mild stomach discomfort. Malaysia Milk stated there are no long-term side effects from consuming the affected products.
Q.How can customers get a replacement for the recalled milk products?
How can customers get a replacement for the recalled milk products?
Customers who purchased affected products should return them directly to Malaysia Milk for a replacement. Alternatively, they can contact the customer service team by phone or email for assistance.
Q.Which specific Marigold HL products were included in this recall?
Which specific Marigold HL products were included in this recall?
The recall included Marigold HL chocolate milk, plain milk (200ml and 1L), strawberry milk (200ml and 1L), and Marigold HL with plant sterols (1L).