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Large queues for Sephora store opening

By Sarah Chen
1 min read
Sephora HK
Sephora HK
In this article (5)

After much anticipation, Sephora’s first New Zealand store opened last weekend on Queen Street in Auckland, with hundreds of Kiwis lining up for the launch.

Many would-be beauty-buyers camped out overnight to ensure they were the first into the store, which officially opened at 7am on Saturday, July 20.

Sephora spent an estimated $5 million to fit out the store, which was announced in early May after months of speculation.

The launch is part of a larger expansion into the Asia-Pacific region, which will see the make-up retailer set up shop in Hong Kong and Korea.

“We believe that New Zealand will be a key market in building Sephora as the most loved beauty community in Asia, and the world,” said president of Sephora Asia Benjamin Vuchot.

“This expansion to a new market will allow Sephora to continue to amplify global beauty trends locally, elevate what our clients expect of the in-store experience and bring fresh, digital touch points to the retail environment to create a virtual, client-centric cycle.”

In the lead-up to launch, Sephora toured the country in a “Beauty Bus”, giving remote customers a chance to trial its products before the local offering officially went online.

However, not everyone was pleased with the launch. The New Zealand Maori Council called for the Government to investigate the cosmetics company after they were “caught dumping hundreds and thousands of waste paper products embedded with cosmetic chemicals down the drains”.

“And all, according to a spokesperson for Sephora New Zealand, with the permission of the Auckland Council,” New Zealand Maori Council executive director Matthew Tukaki said.

“As Maori we consider ourselves as protectors of our whenua and our water ways and I will be damned if I am going to standby and allow Auckland City Council to grant a license for this company to dump their waste directly into our system.”

Questions & Answers

Q.

What is Sephora's strategic goal for its expansion into New Zealand?

A.

Sephora aims for New Zealand to be a key market in building its brand as the most loved beauty community in Asia and globally. This expansion will help amplify global beauty trends locally and enhance the in-store experience.

Q.

What preparations did Sephora undertake to promote its products before the official store opening?

A.

Sephora toured the country in a 'Beauty Bus' prior to the launch. This initiative allowed customers in remote areas to trial its products before the local online offering became available, building anticipation for the new store.

Q.

What environmental concerns were raised regarding Sephora's operations in New Zealand?

A.

The New Zealand Maori Council called for an investigation into Sephora. They alleged the cosmetics company was dumping significant quantities of waste paper products containing cosmetic chemicals down drains, reportedly with Auckland Council's permission.

Q.

Which other regions are included in Sephora's broader Asia-Pacific expansion plans?

A.

Beyond New Zealand, Sephora's larger expansion into the Asia-Pacific region includes plans to establish stores in both Hong Kong and Korea. This indicates a significant push into the wider Asian market.

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