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JD E-Space reopens Chongqing store with strict precautions

By Wei ZhangChina
1 min read
JD com
JD com
In this article (4)

Chinese e-commerce giant JD has reopened its E-Space business in Chongqing.

The 50,000sqm mega experience store, which retails small household appliances, computers, digital products, and mobile phones, has been shuttered since late January due to the current coronavirus epidemic.

E-Space allows customers to purchase items within the store on the JD app with a single click to be delivered to their home address – although many shoppers elect to carry smaller items home themselves. With many students in the territory now studying from home, computers, printers, and projectors are currently among the store’s fastest-selling items.

“After we re-opened, many customers came into the store to shop,” said JD E-Space GM operations Xuefei Li. “We didn’t do any advertising of the re-opening besides posts on our own WeChat and Weibo accounts, showing that consumers are following the store closely.”

Employees at the store have been required to quarantine themselves for 14 days before returning to work, where they must wear masks at all times and undergo daily temperature checks. Customers are subject to the same restrictions within the store.

Questions & Answers

Q.

What measures has JD E-Space implemented to ensure staff and customer safety following its reopening?

A.

All employees were required to quarantine for 14 days before returning to work and must wear masks and undergo daily temperature checks. Customers face the same restrictions when shopping in the store.

Q.

Which product categories are currently experiencing high demand at the reopened JD E-Space store?

A.

With many students now studying from home in the territory, the store is seeing computers, printers, and projectors become its fastest-selling items since reopening in Chongqing.

Q.

How did JD E-Space inform its customers about the reopening of the Chongqing store?

A.

The company did not conduct any external advertising for the reopening. Instead, it posted updates and announcements solely through its own WeChat and Weibo social media accounts.

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