iQor Philippines on Pace for Record Expansion in 2016
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iQor, a global provider of integrated customer and product support services, today announced that the company has embarked on a significant expansion initiative that will add over 175,000 square feet of additional contact center space across the Philippines. Upon completion, the company will add an additional 3,150 high-tech training and production workstations.
“The Philippines is a tremendous market for us. As one of the first movers, we’ve continued to invest in the region and have been able to continue to raise the bar in performance,” says Gary Praznik, iQor’s COO, Retail and Consumer Services. “Our growth can be traced directly back to the hard work and dedication of our entire Philippines family.”
“Recognition of who we are and what we offer is really resonating with clients, employees, their family and friends,” adds Saurabh Bhaskar, iQor SVP of Operations, Philippines. “One of the most attractive opportunities within our company is our customer service leadership training. Recently, iQor was recognized by HR.com as having the top Call Center Leadership Training Program for 2016. Joining iQor means you have direct access to the best Call Center Leadership Training in the industry. For those interested in Customer Interactions such as customer care, social media support and collections, there is no better place to work and improve your career.”
iQor opened its Philippines Operation in 2005. Recent expansion sites include; SM Mall Clark (2016), Robinsons Mall Dasmarinas (2015) and SM Mall Dasmarinas (2014). Today, iQor Philippines has over 12,000 employees across the region supporting a variety of customer interactions including; customer care, social media, collections and technical support. iQor Product Support Services division has helped expand relationships into the world’s top consumer electronics, retail and telecom companies.
There has never been a better time to join iQor!
Questions & Answers
Q.How much additional contact centre space is iQor adding in the Philippines?
How much additional contact centre space is iQor adding in the Philippines?
The company is adding over 175,000 square feet of contact centre space across the Philippines. This expansion will create an additional 3,150 high-tech training and production workstations.
Q.Which specific sites have seen recent expansion from iQor in the Philippines?
Which specific sites have seen recent expansion from iQor in the Philippines?
iQor has expanded at SM Mall Clark in 2016, Robinsons Mall Dasmarinas in 2015, and SM Mall Dasmarinas in 2014. These sites contribute to their growing presence.
Q.What kind of services does iQor provide through its Philippines operations?
What kind of services does iQor provide through its Philippines operations?
iQor provides various customer interactions, including customer care, social media support, collections, and technical support. Their product support services also aid consumer electronics, retail and telecom companies.
Q.When did iQor first establish its operations in the Philippines?
When did iQor first establish its operations in the Philippines?
iQor established its operations in the Philippines in 2005. It has since grown to become a significant presence in the region, employing over 12,000 staff.