India’s parliament addresses call drop controversy
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An Indian parliamentary panel has taken up the issue of call drops on new mobile operator Reliance Jio Infocomm’s network.
The panel met with GSM industry body COAI – representing the market’s incumbent operators – and Reliance Jio to discuss the reasons for the high number of call failures.
Reliance Jio has been engaged in a bitter dispute with operators over the issue of frequent call drops. Earlier this month, Jio said around 50% to 60% of calls from Jio users to the three largest mobile network operators Airtel, Vodafone and Idea Cellular were failing or dropping.
While this has recently contracted to around 25%, this still represents a substantial number of call drops and call failures..
Reliance Jio has accused the operators of not making enough points of interconnection available to meet the demand for its pan-India mobile services. But incumbents have blamed the company’s strategy of offering free calls, which has led to a surge in network traffic.
Questions & Answers
Q.What is the main reason Reliance Jio has accused other operators of regarding call drops?
What is the main reason Reliance Jio has accused other operators of regarding call drops?
Reliance Jio has accused the market's incumbent operators of not providing enough points of interconnection. This, they claim, is preventing their network from meeting the demand for its pan-India mobile services, leading to high call failure rates.
Q.What reason have the incumbent operators given for the high number of call drops on Reliance Jio's network?
What reason have the incumbent operators given for the high number of call drops on Reliance Jio's network?
The incumbent operators blame Reliance Jio's strategy of offering free calls. They argue this approach has caused a significant increase in network traffic, which in turn has led to the high number of call failures experienced by Jio users.
Q.Which specific mobile operators are involved in this call drop dispute with Reliance Jio?
Which specific mobile operators are involved in this call drop dispute with Reliance Jio?
The dispute involves Reliance Jio and the three largest mobile network operators in the market. These incumbent operators are identified in the article as Airtel, Vodafone, and Idea Cellular, who represent the GSM industry body COAI.
Q.Has the percentage of call failures from Jio users changed recently?
Has the percentage of call failures from Jio users changed recently?
Yes, the percentage of call failures has recently decreased. It has contracted from an initial rate of around 50% to 60% of calls to approximately 25%, though this still represents a substantial number of call drops and failures.
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