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IKEA Korea chief ‘absolutely satisfied’ with performance

By Aiko TanakaKorea
2 min read
Ikea Clouds
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Global furniture giant IKEA’s retail manager for South Korea Andre Schmidtgall said the country’s home furnishing industry will continue to grow for the next couple of years.

Its first store in South Korea which opened in December 2014 in Gwangmyeong, just southwest of Seoul, logged 345 billion won (US$303 million) in sales in the 2016 fiscal year.This is the largest turnover among all IKEA stores in the world during the period.

The two-story building spans 57,100 square meters and displays some 9,200 products in 65 showrooms with a child care area and a cafeteria featuring Swedish and Korean dishes.

During the 2016 fiscal year, the Gwangmyeong outlet had 6.4 million visitors. It said 1.1 million people have signed up for a membership so far.
“”We believe that the (South Korean) home furnishing market will clearly grow above average retail the next five to seven years,”” the country retail manager said. “”One of our challenges at the moment is that we have only one store,”” he said. “”This store is too busy when it comes to the amount of visitors. We have more than 6 million, so we need more stores to give a better shopping experience.””

IKEA plans to have six stores including one in Gwangmyeong — and an online store up and running by 2020 at which time it will have invested 1.2 trillion won in the country.

The second store is set to open in Goyang, northwest of Seoul, later this year.
The company currently has three memorandums of understanding (MOUs) with Giheung, 40 kilometers south of Seoul, the southern port city of Busan and the Gangdong Ward office in southeastern Seoul.
IKEA Korea is also preparing to launch an e-commerce service though it is yet unclear when this would begin.

Despite worries that IKEA’s entry would result in a decrease in sales of existing small and medium-sized enterprises in the market, the furniture giant said it has so far brought a positive impact to the surrounding community.

IKEA plans to have six stores including one in Gwangmyeong — and an online store up and running by 2020 at which time it will have invested 1.2 trillion won in the country.

Citing a credit card survey conducted by the Korea Distribution Association between December 2014 and August 2015, Schmidtgall said more than half of their customers bought things at a shop other than the furniture store within a 10-kilometer radius.

All shops in the region have seen their credit card turnover increase between 7 and 27 percent during the cited period, he said.
“”This is something we are really happy with,”” the retail manager said. “”We are not only trying to stimulate interest in the furniture market, but it is visible that we are nurturing the area around too.”

In addition, IKEA Korea is attributed to create new jobs forecasting to hire some thousands of new employees in the next couple of years with its new stores.

IKEA Korea currently has around 1,200 employees at its headquarters and store in Gwangmyeong, and plans to hire 550 more workers for its second store in Goyang.

Questions & Answers

Q.

How does IKEA plan to address the issue of its single South Korean store being too busy?

A.

IKEA plans to open five more stores, including an online store, by 2020. The second store is scheduled to open in Goyang later this year, and MOUs are in place for three further locations.

Q.

What evidence does IKEA provide to counter concerns about its impact on local businesses?

A.

A credit card survey showed over half of IKEA customers also bought from other shops within 10km, with local shops seeing credit card turnover increase by 7 to 27 percent. IKEA aims to stimulate the broader market.

Q.

How much investment does IKEA plan for South Korea by 2020, and what will this entail?

A.

IKEA plans to invest 1.2 trillion won in South Korea by 2020. This investment will support the establishment of six stores, including one in Gwangmyeong, and an online store.

Q.

What is the expected job creation from IKEA's expansion plans in South Korea?

A.

IKEA anticipates creating thousands of new jobs over the next couple of years with its new stores. For the second store in Goyang alone, 550 new workers are planned to be hired.

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