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Hong Kong’s Octopus Cards launches Octopus App

By Wei ZhangHong Kong
1 min read
Octopus card
Octopus card
In this article (4)

Hong Kong’s Octopus Cards has launched a new mobile app designed to let customers manage their Octopus cards and Octopus O! ePay accounts via a single location.

The new Octopus App can display card balances and transaction histories viewable through NFC-enabled Android smartphones, or iOS devices paired up with an Octopus Mobile Reader.

The app’s O! EPay function supports peer-to-peer payment and fund transfer between O! ePay, designated bank accounts, registered Octopus cards and Octopus Mobile SIMs.

In addition, Octopus App supports online payments, including shopping, e-ticketing bill payments and donations with charity, as well as offers and eCoupons from merchant partners.

Customers using the previous Octopus branded app will be able to upgrade to the new app and retain all their current information, eliminating the need to re-register. New users can download the app from the Apple App Store or Google Play and sign up with their email addresses and mobile numbers.

“The all-new Octopus App further demonstrates our commitment to making everyday life easier,” Octopus Cards CEO Sunny Cheung said.

“We are also very pleased to bring in major business partners like TurboJET and China Mobile to serve customers’ payment needs through our new Octopus App – thus maximising the ‘one card, one app’ customer benefit.”

He said the company plans to continue introducing innovations in its mobile payment services, such as QR code payment, to improve the customer experience.

Questions & Answers

Q.

Which operating systems are supported by the new Octopus App?

A.

The new Octopus App supports NFC-enabled Android smartphones and iOS devices. iOS devices require pairing with an Octopus Mobile Reader to display card balances and transaction histories.

Q.

What payment functionalities does the new Octopus App offer?

A.

The app allows peer-to-peer payments and fund transfers between O! ePay, bank accounts, registered Octopus cards, and Octopus Mobile SIMs. It also supports online payments for shopping, e-ticketing, bill payments, and charity donations.

Q.

Do existing Octopus branded app users need to re-register for the new app?

A.

No, customers using the previous Octopus branded app can upgrade to the new app. They will retain all their current information, so re-registration is not required.

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