H&M Group tests new tech in US Cos stores
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H&M Group is piloting tech-enabled shopping solutions across its US Cos stores as part of its strategy to tap into the in-store technology-driven retail experience, to deepen its customer relationships.
The initiatives include seamless payment options, personalised styling recommendations, faster checkout and upgraded delivery and return options.
“We are developing and imagining how Cos retail spaces can inspire our customers, both now and in the future,” said Lea Rytz Goldman, MD at Cos. “Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.”
“With Cos Beverly Hills, we have seen first-hand how our customer experience can be elevated with tech enhancements. As a result, these innovations will be rolled out in more Cos’ US stores this year,” Goldman added.
Chief technology officer at H&M Group, Alan Boehme, said the group will test a new frictionless and personalised shopping experience throughout this year.
Questions & Answers
Q.Which specific US Cos store first trialled these new technology initiatives?
Which specific US Cos store first trialled these new technology initiatives?
The new technology initiatives were first tried at the Cos Beverly Hills store. This store equipped its fitting rooms with smart mirrors that could recognise products and allow customers to request items without leaving the room.
Q.What kind of benefits do the smart mirrors in fitting rooms offer to customers?
What kind of benefits do the smart mirrors in fitting rooms offer to customers?
The smart mirrors recognise products brought into the fitting room and allow customers to request items without needing to leave. This aims to enhance the customer experience by making the shopping process more smooth and convenient.
Q.Will these technological upgrades be implemented in more Cos stores soon?
Will these technological upgrades be implemented in more Cos stores soon?
Yes, following the success at Cos Beverly Hills, these innovations are planned to be rolled out in more Cos’ US stores this year. The H&M Group aims to test a new frictionless and personalised shopping experience.
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