HCL Care Wins Asia Retail Excellence Award in ‘Mobile and Telecom Service’
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The HCL Care division (HCL Care Services) of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service’ category at an award ceremony held in Mumbai. This recognition was conferred on HCL Care Services for providing excellent end-to-end support services for various product categories across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head, HCL Care Ltd. said, ” We are honored to receive the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service’ category. This award encourages us to continue delivering service excellence and exceptional after-sales support to our customers. Today we provide world-class service support, including setting up exclusive Service Centres to leading OEMs, and are the preferred partner for leading Indian and international brands.”
HCL Care Services provide support across telecom, IT, consumer electronics and consumer durables products for multiple brands through its contact centres, walk-in centres, on-site support, supply-chain operations, reverse logistics, repair factory and value-added services. HCL Care Services, under its specialized retail outlets ‘Touch’, have a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. HCL Consumer Services has further expanded its retail presence by opening up exclusive service centres for various brands.
Asia Retail Congress is an important global platform to promote world-class retail practices. The forum is aimed at company chairs, presidents and CEOs from leading international and national retailers, directors of international and national retailers, and directors of international brands, who believe in making a change. Their awards recognize best practices in the retail industry across various categories like fashion, consumer durables, mobile and telecom services, food, travel and hospitality, health, real estate, etc.
Questions & Answers
Q.Which specific entity within HCL won the Asia Retail Excellence award?
Which specific entity within HCL won the Asia Retail Excellence award?
The HCL Care division, also known as HCL Care Services, which is a wholly owned subsidiary of HCL Infosystems Ltd., was the recipient of the award.
Q.What kind of services does HCL Care provide to its customers and partners?
What kind of services does HCL Care provide to its customers and partners?
HCL Care Services offers end-to-end support for various product categories including telecom, IT, consumer electronics, and consumer durables, across multiple brands and locations in India.
Q.How extensive is HCL Care's service network in India?
How extensive is HCL Care's service network in India?
HCL Care Services operates through more than 300 service centres in 250 cities across India, serving over 3 million consumers annually through its 'Touch' retail outlets and other service points.
Q.What is the purpose of the Asia Retail Congress and its awards?
What is the purpose of the Asia Retail Congress and its awards?
The Asia Retail Congress is a global platform designed to promote world-class retail practices. Its awards recognise best practices within the retail industry across various categories.
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