Grab says it canceled heatwave surcharge
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Grab canceled its new heatwave surcharge on motorbike rides on July 7 just one day after imposing it, Vietnam Competition and Consumer Authority announced Monday.
It had announced a surcharge of VND3,000-5,000 ($0.13-0.21) meant for drivers.
The consumer watchdog told the Singaporean ride-hailing company that all fees and surcharges Grab payable by customers must be clearly explained before implementation.
It called on other ride-hailing companies to be transparent about them.
Grab was the first to slap such a surcharge after many localities recorded unusually high temperatures but had said merely it would apply it during “extremely hot weather” without describing what it meant by the term.
Grab Vietnam had an accumulated loss of VND4.36 trillion as of last year.
Questions & Answers
Q.When was the heatwave surcharge initially imposed by Grab?
When was the heatwave surcharge initially imposed by Grab?
Grab imposed the heatwave surcharge on motorbike rides on July 6, the day before it was cancelled. This information was announced by the Vietnam Competition and Consumer Authority.
Q.What was the specific amount Grab planned to charge for the heatwave surcharge?
What was the specific amount Grab planned to charge for the heatwave surcharge?
Grab had announced a surcharge ranging from VND3,000 to VND5,000 per ride. This amount was intended to be paid to the drivers.
Q.What was the Vietnam consumer watchdog's main concern regarding Grab's surcharge?
What was the Vietnam consumer watchdog's main concern regarding Grab's surcharge?
The watchdog's main concern was that all fees and surcharges payable by customers must be clearly explained before they are implemented. It also urged other companies to be transparent.
Q.Why did Grab introduce a heatwave surcharge?
Why did Grab introduce a heatwave surcharge?
Grab introduced the surcharge after many localities experienced unusually high temperatures. They stated it would apply during “extremely hot weather” but did not define this term.
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