Google Chat is getting a new moderation tool
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Google starts this week with yet another update for its Chat app. After bringing star messages to iOS and Android, Google Chat is now getting a new moderation tool in the admin console.
The new moderation tool has been specifically designed for reviewing and taking action on reported Google Chat content via the Admin console under Apps / Google Workspace / Moderation.
The search giant announced that super admins will have access to the moderation tool when it becomes available in Google Chat. Also, they will be able to assign users the new “Moderate Chat content report” privilege.
Google recommends that this privilege only be assigned to users who are best suited to review Chat content; otherwise, it will be ineffective at reducing the super admins’ workload.
Once users submit a new report, the moderation tool can be used to see all reports associated with the message, review the edit history of a message and conversation transcript (including up to 5 message posted before the reported message), as well as details that provide info about the type of conversation with number of participants, space managers, guidelines, and more.
It’s also important to add that moderators will be able to add comments to the report should the content require further auditing in the future.
In the same piece of news, Google announced that the moderation tool will also include a tab for managing quarantine Gmail message. The Gmail tab is available to all Google Workspace customers.
The new moderation tool accessible by going to Apps / Google Workspace / Moderation will be rolled out in the next two weeks. It will be available to Google Workspace Enterprise Plus, Education Standard and Education Plus customers.
Questions & Answers
Q.Which specific types of Google Workspace customers will have access to the new Chat moderation tool?
Which specific types of Google Workspace customers will have access to the new Chat moderation tool?
The new moderation tool for Google Chat will be available to customers with Google Workspace Enterprise Plus, Education Standard, and Education Plus subscriptions. It is not being rolled out to all Workspace tiers initially.
Q.Who will initially have access to the moderation tool when it is released in Google Chat?
Who will initially have access to the moderation tool when it is released in Google Chat?
Initially, only super admins will have access to the new moderation tool once it becomes available in Google Chat. They will then be able to assign a specific privilege to other users.
Q.What information can moderators see when reviewing a reported message using the new tool?
What information can moderators see when reviewing a reported message using the new tool?
Moderators can view all reports linked to a message, its edit history, and the conversation transcript including five messages before the reported one. Details on conversation type, participants, and space managers are also accessible.
Q.Does the new moderation feature include tools for managing content in other Google services?
Does the new moderation feature include tools for managing content in other Google services?
Yes, alongside the Chat moderation capabilities, the tool will also feature a dedicated tab for managing quarantined Gmail messages. This Gmail tab is available to all Google Workspace customers.
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