DHL Express Appoints Karen Tan as New Asia Pacific CIO, Driving Innovation in Logistics
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DHL Express has announced the appointment of Karen Tan as chief information officer (CIO) for Asia Pacific (excluding China), a move that takes effect on September 1, 2025. Positioned in Singapore, Tan steps into her new role following the retirement of Jimmy Yeoh at the end of this year.
Leading Through Digital Transformation
In her capacity as CIO, Tan will oversee the comprehensive IT infrastructure, drive digital acceleration, and formulate cybersecurity strategies across more than 40 countries and territories in the region. Her responsibilities also extend to enhancing cross-functional collaboration, ensuring a smooth flow of cross-border trade, and elevating customer service standards.
Cybersecurity and Customer Experience: A Central Focus
Addressing the growing complexities of digital ecosystems, Tan emphasized the increasing importance of cybersecurity and data protection. “It is essential to uphold the standards and quality of employee and customer experience,” she stated, capturing the balancing act between innovation and security in today’s landscape.
A Seasoned Leader with a Vision
Tan’s affiliation with DHL Express dates back to 1990, where her impressive journey has culminated in her recent role as the CIO for DHL Express Singapore. There, she established a national digitalization framework and bolstered data protection and information security practices. Her influence extends further as the Data Protection Officer (DPO) Champion, as well as a leader in Diversity, Equity, Inclusion & Belonging (DEIB) initiatives, including celebrations for International Women’s Day and Generations Day. Talk about multitasking!
Strategic Alignment with DHL’s Future Goals
Ken Lee, CEO of DHL Express for Asia Pacific, lauded Tan’s extensive experience and successful track record in digital acceleration and data protection, asserting that she is the ideal leader to elevate the region’s IT function. Her appointment aligns seamlessly with DHL Express’ Strategy 2030, which emphasizes digital innovation and resilience in an ever-evolving global trade environment.
Questions & Answers
What key responsibilities will Karen Tan have as CIO of DHL Express for Asia Pacific?
Tan will lead IT infrastructure, digital acceleration, and cybersecurity strategies across an expansive network in over 40 countries, while also enhancing customer service and cross-border trade operations.
How long has Karen Tan been with DHL Express?
Karen Tan has been part of DHL Express since 1990, bringing over three decades of experience to her new role.
What initiatives has Tan led in her previous positions?
She has developed a nationwide digitalization framework in Singapore, championed data protection efforts, and led Diversity, Equity, Inclusion & Belonging initiatives within the company.