DHL brings “Cash on Delivery” to Malaysia, Thailand, & Vietnam
Listen to this article
In this article (6)
E-commerce exporters in China and Australia, consumers in Malaysia, Thailand and Vietnam, and DHL eCommerce are all expecting benefits from the introduction of a Cross Border Cash-on-Delivery (COD) system by Deutsche Post DHL Group.
The DHL e-Commerce Cash on Delivery (COD) service will allow consumers in the three Asean countries to pay in cash when they receive their online purchases.
With more than 73 per cent of Southeast Asia’s population unable to access credit cards or internet banking services, DHL is realising that reverting to low-tech cash has the potential to see significant increases in volume (and revenue), as the regions burgeoning middle-class looks further afield for their purchases.
“The low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods, such as cash on delivery, digital payments, and in some cases paying in-store”, said Charles Brewer, CEO of DHL eCommerce.
“This opens up a huge potential by reaching out to a new group of unbanked consumers, and also meeting the needs of consumers who prefer to pay in cash.
“With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery”, Mr Brewer added.
The DHL eCommerce COD service allows sellers, specifically in China and Australia, to collect cash on delivery in the three Asean member states, with payment status tracking available on the DHL portal. Vendors receive their money every 14 days.
Comprising a total solution, DHL eCommerce offers parcel pick-up, easy IT integration of the seller’s inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, and more.
DHL Vietnam to truck Sendo’s local sales
Meanwhile in Vietnam, DHL recently announced a partnership with Sendo, Vietnam’s leading local e-commerce platform.
The deal will see the German logistics giant provide delivery to Sendo customers in Ho Chi Minh City (HCMC), Hanoi, and other primary markets in the country.
Describing the deal as delivering benefits to everyone, Tran Hai Linh, CEO of Sendo said the international standard delivery service will boost the confidence of the country’s eCommerce shoppers, and deliver increased business to the 300,000 vendors, micro-entrepreneurs, and small businesses who sell their products online.
To kick-start the arrangement DHL eCommerce has placed more than 300 ServicePoints in locations that provide easy access to Sendo’s sellers.
Questions & Answers
Q.What proportion of people in Southeast Asia are unable to use credit cards or internet banking services?
What proportion of people in Southeast Asia are unable to use credit cards or internet banking services?
More than 73 per cent of Southeast Asia's population lacks access to credit cards or internet banking. This significant number means many potential online shoppers cannot use traditional payment methods for e-commerce purchases.
Q.Which specific countries are DHL's e-commerce exporters in for the new Cash-on-Delivery service?
Which specific countries are DHL's e-commerce exporters in for the new Cash-on-Delivery service?
The e-commerce exporters targeted by the new Cash-on-Delivery system are based in China and Australia. This service allows them to collect cash payments from customers in the ASEAN countries.
Q.How often do vendors using DHL's Cash-on-Delivery service receive their payments?
How often do vendors using DHL's Cash-on-Delivery service receive their payments?
Vendors utilising the Cash-on-Delivery service are paid every 14 days. This payment schedule ensures that sellers receive their funds regularly after customers have paid in cash upon delivery.
Q.What is the primary benefit for Sendo's sellers from their partnership with DHL Vietnam?
What is the primary benefit for Sendo's sellers from their partnership with DHL Vietnam?
Sendo's sellers can now drop off parcels at over 300 DHL ServicePoints and receive discounts up to 20 per cent. Alternatively, they can arrange for DHL to pick up parcels for direct door-to-door delivery.