Deliveroo Riders Can Now Get Same-day Access to Earnings
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Deliveroo riders in Hong Kong can now get paid quicker as part of a new initiative being introduced by the company. The leading food delivery service has launched ‘Get Paid’, which allows riders to opt to receive their fees as early as the same day at the tap of a button, should they wish to.
This new feature will help riders manage their finances, to access money in an emergency or simply if they need instant money. Whether it’s a student needing extra cash before their loan arrives, someone with a part-time job needing money to tie them over until their payslip arrives, or a parent needing funds to pay for an unexpected household bill, Get Paid will help ensure riders’ fees have access to their earnings when they need it most.
Riders in Hong Kong currently receive their earnings on a bi-weekly basis, however they can now also choose to get these earnings more quickly. If they want, riders can get their earnings on the same day if requested by midday, or on the following day if requested after midday; rather than waiting. It is completely riders’ free choice whether they want to make use of this new service.
This new feature reflects the changing world of work, with more and more people choosing flexible, on-demand ways of working to fit their lifestyle. Just as riders’ work is on-demand, many now also want to be able to access their earnings on-demand.
This new option for riders cements Deliveroo’s commitment to offering flexible work and attractive earnings. Riders can not only login and logout where and when they want, they can now get paid when they want.
Brian Lo, General Manager of Deliveroo Hong Kong, said, “Workforce today want flexible work that puts them in control of their hours and earnings, and Deliveroo is proud to continually innovate our offerings to deliver on these demands. ‘Get Paid’ empowers our outstanding fleet of riders, so they can enjoy more control over when and how they get paid. This is great news for riders and it’s an exciting step forward for Deliveroo in our ongoing push to offer the flexible, well-paid work riders want.”
“Since its global launch in March, 70% of Deliveroo’s riders have used Get Paid, and up to 25% of active riders on a given day are using it to access their pay.”
Since its global launch in March, 70% of Deliveroo’s riders have used Get Paid, and up to 25% of active riders on a given day are using it to access their pay. Deliveroo is also seeing riders Get Paid more than once a week, at an average of every four to five days, with Sundays being the biggest day.
Mr. Leung, a 28 year-old Deliveroo rider in Hong Kong who is a part time rider and a full time car maintenance technician has tried the Get Paid feature, said, “Get Paid is a great option in case I need to access my pay earlier than expected. I appreciate that being a rider with Deliveroo means I get more choice and flexibility, which is essential for my busy lifestyle. I can decide when I want to work and access well-paid work on demand, and now thanks to Get Paid I can also access my earnings when I need them.”
Get Paid emerges on the heels of other recent Deliveroo initiatives to support the needs of riders in Hong Kong and help them enjoy well-paid, secure, flexible work from Deliveroo which can be combined with other responsibilities such as studying. In 2018 Deliveroo launched a completely free, first-of-its-kind insurance package for all on-demand self-employed Deliveroo riders in Hong Kong and worldwide. This year, Deliveroo is providing over 150 riders in Hong Kong with access to 13 first aid training courses administered by the Hong Kong Red Cross, to equip them with life-saving skills which can benefit the riders and the Hong Kong community where they live and work.
Questions & Answers
Q.Which specific Deliveroo riders are able to access this new 'Get Paid' service?
Which specific Deliveroo riders are able to access this new 'Get Paid' service?
The new 'Get Paid' service is currently available to Deliveroo riders in Hong Kong. The article states it was globally launched in March, but the current initiative discussed focuses solely on Hong Kong riders.
Q.What is the typical payment frequency for riders in Hong Kong before using the 'Get Paid' feature?
What is the typical payment frequency for riders in Hong Kong before using the 'Get Paid' feature?
Before the introduction of 'Get Paid', riders in Hong Kong typically received their earnings on a bi-weekly basis. The new feature allows them to access these earnings more frequently if they choose.
Q.What is the deadline for riders to request same-day payment through the 'Get Paid' service?
What is the deadline for riders to request same-day payment through the 'Get Paid' service?
Riders wishing to receive their earnings on the same day must submit their request by midday. If the request is made after midday, they will receive their earnings on the following day.
Q.Has the 'Get Paid' service been widely adopted by Deliveroo riders since its global launch?
Has the 'Get Paid' service been widely adopted by Deliveroo riders since its global launch?
Yes, since its global launch in March, 70% of Deliveroo's riders have used 'Get Paid'. Also, up to 25% of active riders on any given day are utilising the service to access their pay.
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