DBS Hit by Worst Outage in a Decade

DBS faced two consecutive days of disruptions to its online banking services, marking the worst outage for the Singapore lender since its ATM glitch in 2010.

DBS issued a social media post to address the recurring disruptions to its online banking services, including its payments app.

Services were restored early this morning,» the bank said yesterday in a Facebook post. Unfortunately, yesterday’s digital banking issue has recurred and this has affected our services.

The post attracted more than 2,500 comments, many of which expressed frustration about blocked access to banking accounts.

Outages at DBS and its low-cost consumer banking unit POSB first occurred on Tuesday after reports first surfaced in the morning, according to Downdetector – a website that uses crowd-sourcing to track online outages. And just hours after resolving the issue yesterday morning, the outages continued at the bank.

The inability to access an essential service over such an extended period of time is unacceptable and we deeply regret the inconvenience caused, DBS said in a separate social media post.

This marks the worst outage experienced by the Singapore lender since 2010 when customers were unable to withdraw cash from ATMs for hours due to a major glitch which subsequently led to supervisory action by the city-state’s financial regulator.