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Dairy Farm Singapore puts out unified POS terminals

By Sarah ChenSingapore
2 min read
Dairy Farm
Dairy Farm
In this article (5)

Dairy Farm Singapore Group (DFSG) has confirmed it is deploying 2,000 new unified point of sales (POS) terminals across all Cold Storage, Market Place, Jasons, Giant, 7-Eleven and Guardian stores island-wide. Over 650 stores are expected to receive the new terminals in 2017.

The new POS terminals will be deployed at its Cold Storage, Market Place, Jasons, Giant, 7-Eleven and Guardian Health and Beauty stores.

While the company positions the investment as giving shoppers greater payment convenience, the project will net the group a reduction of 20%-30% (or 9-11 seconds) in the time required at checkout counters. It will also improve productivity with savings of 106 hours a day for all the stores.

The collaboration between DFSG, NETS and UOB is in line with the Singapore Government’s Smart Nation initiative to leverage innovative technology in enabling the use of cashless payment in Singapore. It will accelerate the retail sector’s transition from using paper-based instruments to adopting electronic platforms that promote interoperability, efficiency and security, and offers a ubiquitous user experience that cuts across market segments and demographics. Implementing Unified POS solution is part of this vision as it is swift, simple, secure and accessible to all and accepted by all.

In addition to credit and debit cards, the Unified POS system will support NETS, NETS FlashPay, Apple Pay, Android Pay, Samsung Pay, UOB Mighty Pay, and EZ-Link. DFSG’s co-brand card – the UOB Delight card – as well as its Tap For More loyalty programme via the PAssion card have also been integrated into the system.

Dairy Farm Singapore finance director Tom van der Lee says “The implementation of the Unified POS system significantly simplifies and shortens the payment process for our customers.  It also has the added benefit of improving efficiency which means that cashiers now have more time to focus on what is truly important – serving our customers.”

Questions & Answers

Q.

Which specific store brands will receive the new unified POS terminals?

A.

The new terminals will be deployed across Cold Storage, Market Place, Jasons, Giant, 7-Eleven, and Guardian Health and Beauty stores. These are all part of the Dairy Farm Singapore Group.

Q.

Beyond customer convenience, what other benefits does Dairy Farm Singapore expect from this POS system?

A.

The company anticipates a 20-30% reduction in checkout time and an improvement in productivity, saving 106 hours daily across all stores. It also aims to free up cashiers to focus on customer service.

Q.

What payment methods will the new unified POS system support for customers?

A.

The system will accept credit and debit cards, NETS, NETS FlashPay, Apple Pay, Android Pay, Samsung Pay, UOB Mighty Pay, and EZ-Link. It also integrates DFSG's UOB Delight card and Tap For More loyalty programme.

Q.

When does Dairy Farm Singapore expect to have the majority of its stores equipped with the new terminals?

A.

Over 650 stores are expected to receive the new unified POS terminals in 2017. The total deployment aims for 2,000 terminals island-wide across all brands.

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